NO REFUNDS. EXCHANGES ARE ALLOWED if there is an error made by KJ Quick Wigs To-Go. For replacements, please send email notification for Wig exchange request within 48 hours. Send to Kelly@kellykares.com. Once approved, Wig must be returned within 5 days of receipt for exchange/replacement. Your Satisfaction is Most Important to us. All return fees are covered by customer-unless KJ's error with product or wig. Wig consultation is required BEFORE purchase if unsure of wig cap size.